Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About the San Antonio Museum of Art

1. What is the San Antonio Museum of Art known for?

The San Antonio Museum of Art (SAMA) is renowned for its extensive global collections, including ancient Mediterranean art, Asian art, Latin American folk art, and contemporary works. It is housed in the historic Lone Star Brewery building along the San Antonio River Walk.

2. Where is the San Antonio Museum of Art located?

The museum is located at 200 West Jones Avenue, San Antonio, TX 78215, right on the Museum Reach of the River Walk, making it easily accessible by foot, car, or public transportation.

3. What are the San Antonio Museum of Art’s opening hours?

SAMA is typically open from 10 AM to 5 PM, with extended evening hours on Tuesdays and Fridays. It is closed on Mondays and select holidays. Visitors are encouraged to check the official website for current hours.

4. Does the San Antonio Museum of Art offer free admission days?

Yes, the museum frequently offers free admission on Tuesdays from 4–7 PM and Sundays from 10 AM–12 PM, thanks to community sponsors. These are popular times for locals and tourists to enjoy the galleries at no cost.

5. Is there parking available at the San Antonio Museum of Art?

Visitors can use the museum’s dedicated parking lot located off Jones Avenue. Additional street parking and nearby paid lots are also available within walking distance of the entrance.

6. Are guided tours available at the San Antonio Museum of Art?

Yes, the museum offers docent-led tours for groups and individuals, covering highlights of the collection as well as special exhibitions. Self-guided tours are also supported through mobile apps and printed guides.

7. Can I take photos inside the San Antonio Museum of Art?

Non-flash photography is generally allowed in the permanent collections for personal use. However, flash, tripods, selfie sticks, and photography in special exhibitions may be restricted. Always check signage and museum policies during your visit.

8. Does the San Antonio Museum of Art have a café or gift shop?

Yes, the museum features a café offering light refreshments and a gift shop where visitors can purchase art-inspired books, jewelry, and unique souvenirs related to the collections.

9. Is this the venue’s official site?

This site offers official tickets to the venue. It, however, is not the official site of the venue.